Symantec clients not updating definitions list of dating phon lines


01-May-2020 12:17

I am going to start with the issues my client was having when manually trying to update the definitions by using the GUI and then go into why the client wasn’t getting updates from Config Mgr.

Both errors 0x80248014 and 0x8024402c had occurred when someone tried to manually update the definitions using the GUI.

Recently I had a client using System Center Endpoint Protection (SCEP) who was having issues with Definitions not being updated across their enterprise.

They also had issues with trying to manually update the definitions using the GUI.

Both errors are related to settings in the clients Windows Update settings.

The first error 0x80244014 will happen if the Microsoft Update box (Give me updates for other Microsoft product when I update Windows) within the Windows Update settings isn’t check.

When the endpoint client updates via Config Mgr it using the Software update component piece of the Config Mgr Client.

Our last issue we had to look at is why a large number of servers haven’t had their definitions updated in weeks and months.

I've posted these questions to Symantec and still waiting on answers.I'm having an issue with some of my SEP clients not updating A/V definitions from the SEPM server.They call all ping the SEPM server but for some reason, some workstations are not getting the latest virus def. On the smc-server-0.log, I noticed a bunch of errors: SEVERE: Error while extracting full content under c:\program files\symantec\symantec endpoint protection manager\tomcat\..\inetpub\content\xxxxxxxxxxxxxxxxxxxxxxxxxxxx\xxxxxxxx\Full What else can I check to see what's causing the communication problems?This system (and a few others) are on isolated networks and so the defintions have to be run manually.

I tried this Symantec fix yesterday but when I checked this morning the Scan Engine still did not update. , There is a C:\Program FIles\Common Files\Symantec Shared\Virus Defs directory which has the subfolders and files including two dated folders, 20070820.0211.002. There is also a C:\Program FIles\Common Files\Symantec Shared\Virus Defs\Definitions\Anti Virus\Virus Defs.

We did some checking on custom client policies and they had policies that where deployed to these servers with the software updates selection not checked.